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Privacy Policy for tralix.shop

Last updated: 2025-08-23. Oxford Garden Atelier operates tralix.shop to provide information and booking for landscapers in oxford services. This notice outlines what data we collect and why in Oxford and across the UK. By using the site, you agree to this Policy.

1. Introduction and general provisions

We act as the data controller under the UK GDPR and, where relevant, as a business under the CCPA. Our processing relies on lawful bases such as contract, legitimate interests and consent. We follow principles of fairness, transparency, purpose limitation and data minimisation.

2. Data we collect

Information you provide: name, email, phone number, address (optional) and any details added through forms on tralix.shop or when contacting us by email/phone.

Technical data: IP address, device identifiers, browser type, OS version, referring/exit pages, timestamps, and approximate location to tailor content for Oxford and the UK.

Cookies: Cookies on tralix.shop include essential items, performance metrics, and advertising identifiers. Manage choices via the banner or the Cookies page. See our Cookies Policy for more.

3. How and why we use data

4. Sharing with third parties

We share personal data only with service providers (hosting, email delivery, analytics, payment/finance where relevant), professional advisers and public authorities when legally required. We do not sell personal data. When running ads, pseudonymous identifiers may be shared with advertising partners solely to measure conversions according to your consent choices.

5. Use of third‑party services

We may implement Google Analytics, Google Tag Manager and Google Ads on tralix.shop. These providers can place cookies and read device identifiers to provide analytics and advertising functions. Where required, we ask for consent before activating non‑essential cookies. You can withdraw consent anytime via the banner or browser settings.

6. Storage and security

Data is hosted in the UK or EEA with safeguards such as encryption in transit (HTTPS), access controls and regular reviews. Retention: enquiry records are typically kept up to 24 months unless a longer period is necessary to meet legal obligations or resolve disputes. Backups are held for a limited time and are subsequently deleted.

7. Your rights

Under UK GDPR you may request access, rectification, erasure, restriction, portability and object to processing. California residents also have rights under the CCPA, including to know, delete and opt‑out of selling/sharing. To exercise rights, email contact@tralix.shop. We respond within one month (45 days for CCPA where applicable). You may complain to the UK ICO.

8. Children’s privacy

Our services on tralix.shop are not directed to children under 13 and we do not knowingly collect data from them. If you believe a child provided data, contact us and we will delete it.

9. Changes

We may update this Policy and will post the latest version at tralix.shop. Substantial changes may be signposted on the site. Continued use after changes indicates acceptance.

10. Contact

Questions or requests regarding this Policy or data on tralix.shop: email contact@tralix.shop or write to 12 High St, Oxford OX1 4DB, UK.